Welcome to the Financial Times Lexicon

Browse thousands of words and phrases selected by Financial Times editors and suggest new terms for the glossary.


Term of the day

praise sandwich

A technique used, generally at work, to reduce any unpleasantness when giving someone negative feedback. This is done by praising the individual, then stating the criticism and ending with some compliments.

Advocates of the technique say that this builds trust, makes people more receptive to criticism and surmounts a managerial terror of bluntness. But critics argue that it is manipulative, confusing and obstructs timely feedback by obliging managers to store up nice things to say to cushion the...